Terms and Conditions

In this document, ‘we’, ‘our’, and ‘us’ refer to Sidato Ltd, and ‘user’, ‘you’, ‘your’, and ‘customer’ mean users of our services. ‘Dispatch Confirmation’ refers to the date on which we email you to confirm acceptance of your order and the dispatch of the goods. ‘Goods’ or ‘Item(s)’ means the products which we agree to sell to you via our website.

Your use of our website (www.sidato.com) is governed by our Terms of Site Use. Please take the time to read them carefully, as they contain important terms that apply to your use of the site, including access, browsing, and interaction.

We only use your personal information in accordance with our Privacy Policy. Please take the time to read it, as it outlines important details about how your data is collected, stored, and used when you interact with Sidato.

4.1 If you wish to contact us for any reason, you can email us at info@sidato.com or privacy@sidato.com for data-related queries.

4.2 If we need to contact you or provide written notice, we will do so via the email address or postal address you provided when placing your order.

5.1 These Terms apply to any order you place through our website (www.sidato.com) and override any other terms you may seek to impose via a sales offer or purchase order. They represent the entire agreement between us. By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with them, you will not be able to purchase goods from our Site.

5.2 We may revise these Terms from time to time. Please check the "Effective Date" at the top of this page to see when they were last updated and what changes have been made.

5.3 The Terms that apply to your order are those in force at the time of placing it. We recommend printing a copy for your records. A copy of the applicable Terms will also be included with your Dispatch Confirmation.

5.4 If we update our Terms after you've placed an order but before we've issued your Dispatch Confirmation, we will contact you with reasonable notice to inform you of the changes. If you are not satisfied with the new terms, you may cancel your order in full or in part. Any cancelled items already delivered must be returned to us (at our cost), and we will issue a full refund for the returned Goods, including any delivery charges.

6.1 Our website (www.sidato.com) will guide you through the steps needed to place an order. The order process allows you to review and amend any errors before submitting your order. Please ensure you carefully check your order at each stage before final submission.

6.2 All orders are subject to acceptance and product availability. By placing an order, you confirm that you are at least 18 years of age, that the information you provide is accurate and complete, and that you are authorised to use the chosen payment method. You also confirm that sufficient funds are available to cover the cost of the Goods.

6.3 Upon submitting your order, you will receive an email confirming that we have received it. This does not constitute acceptance of your order—it is simply an acknowledgment of receipt.

6.4 Our acceptance of your order occurs only when we email you with a Dispatch Confirmation. At that point, a binding contract will be formed between you and Sidato Ltd. Only the Goods specified in the Dispatch Confirmation will be included in the Contract.

6.5 When your order is placed, a standard pre-authorisation check is performed on your chosen payment method. No funds will be captured until we dispatch your order. These funds may appear as a pending payment. If your order is cancelled before dispatch, the authorisation will be released. Please note that your bank may take up to 30 days to remove the pending transaction. Sidato Ltd has no control over how quickly the bank processes the reversal once it has been actioned from our side.

6.6 Sidato Ltd reserves the right to decline any order at our discretion for reasons including, but not limited to: items being out of stock, pricing or listing errors, failure of payment, or security issues. If your order is not accepted, we will inform you by email and issue a full refund where payment has already been taken. We do not substitute unavailable items.

6.7 Some items may be sourced directly from our fulfilment partners or third-party platforms. These items may ship separately and on different schedules, which will be communicated during the checkout process or via email.

6.8 Orders containing multiple items may arrive in separate packages. A separate Dispatch Confirmation email will be issued for each shipment, and each shipment will constitute a separate contract.

6.9 For fraud protection and the safety of our customers, Sidato Ltd may carry out security checks on orders. Our risk monitoring systems may select orders for review. If selected, we may request verification such as a bank authorisation code or proof of billing address. If we cannot verify the details, the order may be cancelled and any pre-authorised payments will be reversed.

Sidato Ltd reserves the right to cancel, decline, or reverse an order at any stage if we believe there is fraudulent activity or if the transaction violates any applicable law or poses a risk to Sidato Ltd or its customers.

7.1 If you wish to cancel your order after receiving your Dispatch Confirmation, please refer to Section 8.0 for details on your rights under the Consumer Contracts Regulations. For information on how to return or exchange items, please refer to Section 9.0.

8.1 This section applies to customers in the UK who wish to cancel a Contract under the Consumer Contracts Regulations 2013.

8.2 You have the legal right to cancel a Contract during the period outlined below. This means that if you change your mind about keeping an item, you can notify us and receive a refund. Guidance on your legal right to cancel can be obtained from the Citizens Advice Bureau or your local Trading Standards office.

8.3 Your right to cancel begins on the date you receive your Dispatch Confirmation and continues for 14 calendar days after the day you receive your full order.

8.4 To cancel a Contract, please send us a clear statement indicating your decision. You may use a cancellation form (available by request), or email us at privacy@sidato.com. Alternatively, you can write to:

Sidato Ltd – Notice of Contract Cancellation
First Floor, 195-199 Ansdell Road
Blackpool, Lancashire
FY1 6PE

Please include your name, address, order number, and details of the items you wish to cancel. Your cancellation is effective from the date you send your email or post the letter.

8.5 If you cancel your Contract:

• (a) We will refund the amount paid for the Goods. However, we may reduce your refund if the value of the Goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics, and function (see Section 9.2 for acceptable handling examples);

• (b) We will refund standard delivery charges. If you selected an enhanced delivery option (e.g., express), you will only be refunded the standard rate;

• (c) Refunds will be processed without undue delay and no later than 14 days after we receive the returned Goods or evidence of return.

8.6 If the items are returned due to fault or misdescription, we will refund the item in full, including original delivery charges and reasonable return postage costs. However, the Goods must be inspected by us before we confirm the fault.

8.7 Refunds will be made to your original payment method. If your order was paid in part with a gift card, the gift card will be refunded first.

8.8 If the Goods were delivered before cancellation:

• (a) You must return them within 14 days from the date of cancellation;

• (b) Unless the Goods are faulty or misdescribed, you are responsible for return postage costs.

8.9 Please return items to:

Sidato Ltd Returns
First Floor, 195-199 Ansdell Road
Blackpool, Lancashire
FY1 6PE

We recommend using a tracked and insured courier, as we cannot accept responsibility for Goods not received.

8.10 We are legally required to supply Goods that conform to the Contract. Your legal rights regarding faulty or misdescribed Goods remain unaffected by this section or any other part of our Terms.

8.11 If returned items are received after the 14-day return window, we reserve the right to issue store credit or a gift voucher in lieu of a cash refund.

8.12 Please note: As Sidato Ltd does not operate physical retail stores, in-store returns are not available. Additionally, our free UK returns service does not apply to orders cancelled under the Consumer Contracts Regulations 2013.

9.1 Refunds

(a) If you wish to return an order for a refund, you may do so by posting the item back to our distribution address listed below. Please note we do not currently offer a free UK returns service. You are responsible for covering the return shipping costs. Returns delivered in person will not be accepted due to security and safety policies.

Sidato Returns
Sidato Ltd
First Floor, 195-199 Ansdell Road
Blackpool, Lancashire
FY1 6PE

Please retain proof of postage and tracking. We recommend using a secure, insured service.

(b) Sidato operates exclusively online, and we do not accept returns via retail outlets.

(c) Returns must be received within 28 days of delivery to be eligible for a refund. Items returned outside this period may not be accepted or may qualify only for a credit note, at our discretion.

(d) Please also review your cancellation rights in Section 8 for purchases covered under the Consumer Contracts Regulations 2013.

9.2 Exchanges

(a) We do not offer direct exchanges. If you wish to order a different finish, size, or variation, please return your item for a refund and place a new order.

(b) All refunds are processed to the original payment method.

9.3 Returns

(a) You are responsible for the item until it is received by us. Please use tracked and insured postage. Sidato cannot be held liable for returns lost in transit.

(b) Delivery charges will only be refunded in the following cases:

• You cancel before dispatch.

• The item is confirmed faulty.

• The order is cancelled due to stock or pre-dispatch damage.

• You cancel under the Consumer Contracts Regulations (only the least expensive delivery cost will be refunded).

Please note:

• Delivery charges will not be refunded if you return your item after dispatch and outside of a regulatory cancellation.

• No free returns are currently provided, including for international customers.

9.4 Handling and Condition of Returned Goods

(a) Returned items must be in new, unused condition and in their original packaging. Packaging should be intact and include all accessories (screws, fittings, gaskets, fixings, etc.).

(b) Returns will not be accepted if:

• The item has been installed or used.

• There are visible signs of wear, tampering, or missing components.

• The item has been custom-assembled or modified.

(c) For certain categories:

• Taps, valves, and hardware fittings must not have been plumbed or tested.

• Electrical switches must not have been wired.

• Candles and diffusers must be returned unopened and unused, with seals intact.

• Scented products must be returned in their original, unopened packaging due to hygiene regulations.

(d) Items returned in non-resalable condition may be refused or returned to you at your expense.

9.5 Fragrance & Candle Returns

We cannot accept returns for candles, diffusers, or any fragranced goods that have been opened or used, unless they are faulty. This is due to health, hygiene, and safety regulations regarding consumable home goods.

9.6 Klarna Returns

If you purchased using Klarna, your return will be processed to the original Klarna account. Klarna orders are not eligible for gift card refunds or store credit.
Please ensure returns are posted within 28 days of delivery.

10.1 For full delivery times and pricing, please visit our Delivery Information page.

10.2 Delivery timeframes provided at checkout are estimates only and may vary due to factors outside our control, including courier availability, location, and order volume. Deliveries to rural areas or extended postcodes may take longer.

10.3 The delivery options available to you, along with any associated costs, will be clearly displayed during the checkout process before you confirm your order.

10.4 For orders delivered to the Channel Islands, VAT will not be applied. However, our product pricing remains consistent across all UK regions.

10.5 All Sidato UK orders are shipped using DPD. Your dispatch confirmation email will contain tracking information and a link to monitor your parcel’s journey.

10.6 DPD provides a 1-hour estimated delivery window via SMS and email. Specific time slots cannot be guaranteed in advance. Delivery is considered complete once the goods have been delivered to the address provided during checkout. Responsibility for the goods passes to you at that point.

10.7 For better control over your delivery, we recommend using the Your DPD App, which allows you to:

• Set delivery preferences or safe locations

• Redirect to a DPD Pickup Shop

• Track deliveries in real time

If you are unavailable at the time of delivery and have not set preferences, your order may be left with a neighbour or redirected to the nearest DPD Pickup Shop.

10.8 All UK deliveries are contact-free. The driver will photograph your parcel as proof of delivery—no signature is required.

10.9 During busy promotional periods (e.g. seasonal sales or new product launches), dispatch times may be longer than usual. Some delivery options may be temporarily unavailable during these times.

10.10 We retain ownership of all goods until full payment, including delivery charges, has been received. Once delivered, you become responsible for the items.

10.11 Shipping Restrictions & Limitations

• Store-Sourced Items: Sidato does not currently ship from physical stores. All orders are dispatched directly from our central fulfilment facility.

• BFPO & PO Boxes: We do not ship to PO boxes. BFPO addresses may be supported via DPD, but we cannot guarantee specific lead times due to the nature of military distribution.

11.1 All Sidato deliveries are contact-free. As standard, our couriers (such as DPD) will take a photograph of the parcel at the point of delivery as proof. Customers may not be asked to sign for their parcels. The type of proof provided may vary depending on the delivery region and carrier. Please use courier-provided tracking and in-transit options to manage and monitor your delivery.

11.2 We recommend setting your delivery preferences directly with the courier service for a smoother delivery experience:

11.2.1 UK Delivery – via DPD:
Use the Your DPD App or DPD’s website to:

• Update delivery instructions

• Choose a safe place or neighbour

• Redirect your delivery to a local DPD Pickup Shop

If no specific instructions are provided, your order may be delivered to a neighbour or rerouted to a DPD Pickup location.

11.3 All Sidato parcels are securely sealed before dispatch. If your parcel arrives with damaged packaging or broken seals, do not accept the delivery. Instead, refuse the package and immediately notify us at ask@sidato.com.

11.4 To ensure swift resolution, please include:

• Your order number

• Photos (if applicable)

• A description of the issue

Your satisfaction and product integrity are our priority.

12.1 Deliveries to the Channel Islands and International Destinations

At Sidato, we operate on a Delivered Duty Unpaid (DDU) basis for all deliveries outside the UK. This means:

(a) Product prices for deliveries to destinations such as the Channel Islands and international addresses are exclusive of all local taxes and duties, including UK VAT.

(b) You, the customer, are responsible for any customs-related charges incurred in the destination country. These may include:

• Import duties or tariffs

• Local sales taxes

• Customs clearance and brokerage fees

• Any other fees imposed by local authorities

These costs must be paid to release your goods from customs upon arrival. We are unable to estimate or refund these charges.

(c) It is also your responsibility to provide any documentation or information required by the local customs office to facilitate clearance. We recommend contacting your local customs authority prior to placing your order to understand applicable charges and ensure a smooth delivery.

We cannot be held responsible for delays, refusal, or returns caused by unpaid duties or incomplete customs documentation.

13.1 The term gift cards refers to both physical and electronic e-gift cards issued by Sidato Ltd.

13.2 Sidato gift cards are available for purchase in values ranging from £20 to £500. Our gift cards may be redeemed only through our official website (www.sidato.com). At this time, we do not support redemption in retail outlets or third-party sites. You may use up to three gift cards per online transaction.

13.3 All Sidato gift cards are issued in Pound Sterling (GBP). If you are located outside the UK, please note that these gift cards are not exchangeable into other currencies and must be redeemed in GBP.

13.4 When ordering a physical gift card, it will be shipped via tracked delivery to your selected address and presented in gift-ready packaging. For e-gift cards, the balance will be sent to the recipient’s email address provided at checkout. You can check your card balance via our website or by contacting us at privacy@sidato.com.

13.5 Gift cards are non-transferable, non-refundable, and cannot be redeemed for cash, except where required by applicable law.

13.6 Gift cards cannot be purchased at discounted rates during promotions or sales, and cannot be used to purchase other gift cards.

13.7 You may cancel an e-gift card purchase within 14 days of receipt, provided the balance has not been spent. To do so, please contact us at info@sidato.com.

13.8 Gift cards are valid for 24 calendar months from the date of issue unless otherwise stated by law. After expiry, the remaining balance is void and cannot be reinstated or refunded.

13.9 Sidato reserves the right to refuse redemption of any gift card that appears to be fraudulent, tampered with, resold, duplicated, or altered in any way. We may cancel or suspend any gift card if misuse or suspicious activity is detected. This includes cooperation with law enforcement where appropriate.

13.10 Use of any Sidato gift card constitutes acceptance of these Terms and Conditions. If you have questions regarding gift cards or require assistance, please reach out to our support team at info@sidato.com.

14.1 The price of the Goods will be as stated on our website (www.sidato.com) at the time you place your order. We take every care to ensure that the pricing of our products—such as brass taps, switches, valves, and accessories—is correct when entered into our systems. Please see clause 14.4 regarding errors in pricing.

14.2 All product prices shown on our website include applicable UK VAT (where relevant). If VAT rates change between the time of your order and the date of dispatch, we will adjust the VAT you pay accordingly, unless you have already paid in full before the change takes effect.

14.3 Delivery charges are not included in the product price. These charges will be clearly shown during the checkout process before your order is confirmed. For full details, please refer to our Delivery page and to clauses 10.0 and 11.0.

14.4 Our website contains a wide range of specialist homeware items. Despite our best efforts, it’s possible that some prices may be incorrectly listed. As part of our dispatch procedures:

• (a) If the correct price is lower than that shown on the site, we will charge the lower amount and send the item to you, unless the pricing error is obvious and unmistakable.

• (b) If the correct price is higher than what was shown, we will contact you for confirmation before proceeding. You’ll have the option to continue with the order at the correct price or cancel it. If we can’t reach you, we will treat the order as cancelled and notify you by email.

14.5 We regret that we cannot notify customers in advance of price changes or offer refunds for price adjustments on items purchased prior to a price reduction or promotion.

14.6 From time to time, Sidato may offer promotional discounts or codes. Unless otherwise stated, such codes:

• Cannot be combined with other offers,

• Cannot be used on discounted or sale items,

• Cannot be used to purchase gift cards,

• Are valid for a limited time only.

We reserve the right to cancel or amend any promotion without notice.

15.1 You can pay for items on our website (www.sidato.com) using one of the following methods: credit or debit card, PayPal, Google Pay, Apple Pay, Klarna, Stripe, or other payment methods clearly indicated at checkout. We may update accepted payment options from time to time. Please note that some methods may not be available based on your location or the device you’re using.

15.2 We accept Visa, Mastercard, American Express, and Maestro cards. By submitting a payment, you confirm that the card being used is yours, or you have been specifically authorised by the cardholder to make the purchase.

15.3 All transactions are subject to security validation and authorisation by your payment provider. If your payment is declined, Sidato cannot be held responsible for delay or failure in delivery. If your account is not in GBP (Sterling), the final charge may vary depending on the exchange rate and any additional fees applied by your bank.

15.4 If you choose to pay via PayPal, you will be redirected to the PayPal website to log in and confirm the transaction. Once approved, you’ll be returned to our site to complete your order.

15.5 If you select Klarna, you will be redirected to Klarna’s platform to complete payment securely. Klarna is a third-party provider, and Sidato has no control over whether your Klarna transaction is approved. For any Klarna-related issues, please contact Klarna Customer Support directly.

15.6 If you choose to pay via Stripe, payments will be processed securely through our Stripe integration. You may be prompted to authenticate your purchase using 3D Secure or biometric ID depending on your card provider.

15.7 At this time, Sidato does not offer a mobile app or in-store purchases. All payments are processed exclusively through our website.

15.8 Sidato does not currently accept gift cards or store credit as payment. All payments must be made in full prior to dispatch of goods.

16.1 If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach or negligence. Loss or damage is considered foreseeable if it is an obvious consequence of our actions or if it was discussed and agreed between you and us when the Contract was formed. We are not responsible for any loss or damage that is not foreseeable.

16.2 We supply our goods—such as taps, switches, radiators, candles, and home accessories—for personal domestic use only. You agree not to use any Sidato products for commercial, trade, or resale purposes. Accordingly, invoices are issued to individual customers only, and we are not liable for any loss of profit, business interruption, or commercial opportunity.

16.3 Nothing in these Terms excludes or limits our liability for:

• (a) death or personal injury caused by our negligence;

• (b) fraud or fraudulent misrepresentation;

• (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

• (d) any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose, and samples); and

• (e) defective products under the Consumer Protection Act 1987.

17.1 We are not liable or responsible for any failure to perform, or delay in performing, any of our obligations under a Contract that is caused by an Event Outside Our Control. This includes disruptions that prevent us from fulfilling or delivering your order.

17.2 An Event Outside Our Control means any act or event beyond our reasonable control, including but not limited to: strikes, lockouts or industrial actions by third parties; civil unrest, riot, invasion, terrorism or threat of terrorism; war (declared or undeclared) or preparations for war; fire, explosion, storm, flood, earthquake, subsidence or other natural disasters; epidemics or pandemics; disruptions to public or private telecommunications or internet networks; and unavailability or failure of transportation systems such as road, rail, sea, or air.

17.3 If an Event Outside Our Control occurs and impacts our ability to perform our obligations under a Contract:

• (a) We will notify you as soon as reasonably possible; and

• (b) Our obligations under the Contract will be suspended. The time required to fulfill those obligations will be extended for the duration of the Event Outside Our Control. If delivery of your order is affected, we will work with you to arrange a revised delivery date after the disruption ends.

17.4 If the delay caused by an Event Outside Our Control continues for more than 30 days, you may cancel the Contract. If you choose to cancel, we will refund the full price you paid for the Goods (including any delivery charges), and cover the return cost of any Goods already delivered.

18.1 We may transfer our rights and obligations under a Contract to another organisation. This will not affect your rights or our obligations under these Terms.

18.2 This Contract is between you and Sidato. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

18.3 Each paragraph of these Terms operates independently. If any court or relevant authority finds any provision to be unlawful or unenforceable, the remaining terms will remain in full effect.

18.4 If we do not enforce any part of these Terms, or delay in doing so, that does not mean we have waived our rights or that you no longer need to comply. Any waiver will be provided in writing and does not imply waiver of any future default.

18.5 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and interpreted in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

18.6 Where these Terms are provided in languages other than English, the English version shall prevail in the event of any inconsistency or dispute.

18.7 We reserve the right to bring legal proceedings in any of the following jurisdictions:

• (a) your country of residence;

• (b) the location where you accessed or used the Site;

• (c) the location of any breach by you of these Terms; and/or

• (d) the location from which you authorised any of the above acts.

18.8 You acknowledge that damages alone may not be a sufficient remedy for breach of these Terms. We reserve the right to seek injunctive relief, specific performance, or other equitable remedies in such circumstances.

19.1 UK Domestic Delivery

If you are not available at the time of delivery and have not left specific delivery instructions, your parcel may by default be delivered to a neighbour (if available) or redirected to a local DPD Pickup Shop for collection.

If, after checking the tracking, you are still unable to locate your order, please contact our Customer Support team at privacy@sidato.com or info@sidato.com, quoting your order number and tracking reference.

In the event your delivery is lost, arrives damaged, or is missing items, Sidato will open an investigation with the courier on your behalf.

• a. You will be required to complete a Declaration Form to initiate the investigation. This form will be emailed to you by our Customer Support team.

• b. Complete and accurate information in this form is essential. Missing or incorrect data may delay the resolution of your claim.

• c. Courier investigations typically take up to 10 working days, and may take longer during busy periods.

• d. Each claim is evaluated individually, in line with our delivery and returns policy, the Terms of Sale, and the findings of the courier investigation.

• e. Sidato cannot accept liability for deliveries where the courier has provided sufficient evidence of successful delivery to the correct address, including (but not limited to) photo proof, geolocation data, and delivery logs confirming adherence to delivery preferences.

19.2 Returns Issues (UK Orders)

If you have returned an item and not received a refund, check your returns tracking number to confirm its delivery status.

Please note: If returning via Royal Mail, the Medway distribution hub is not the final destination. Parcels may take 3–5 working days to arrive at our processing centre after reaching the hub.

If your return appears lost, delayed, or is missing items, please contact info@sidato.com so we can assist you.

If necessary, Sidato will raise an investigation with the courier:

• a. A Declaration Form will be issued to you and must be completed to proceed.

• b. Complete and accurate data is crucial for investigation success. Missing info will delay your claim.

• c. Resolution may take up to 10 working days following investigation launch.

• d. Outcomes are based on the courier's findings and our terms and returns policy.

• e. Sidato is not liable for returns where the courier provides adequate proof of delivery, including tracking, signature, and geolocation confirmation.

We love seeing how our customers use and style Sidato products in their homes. From time to time, we may wish to repost customer content or product reviews shared on social media platforms (referred to as “Posts”).

Before doing so, we will always request your permission by sending you an email or direct message (DM).

By granting your permission, you agree to provide Sidato Ltd with the following:

• A worldwide, royalty-free license to use your Posts in connection with the promotion, marketing, and advertising of the Sidato brand and its products, including on our website and social media platforms.

• A non-exclusive, worldwide, royalty-free license to use your name, voice, image, and/or likeness as they appear in the Posts, for the same purposes.

If at any time you change your mind or no longer wish your content to be used, you may request removal by emailing us at info@sidato.com.

All personal data collected or used in this process will be handled in accordance with our Privacy Policy, ensuring your rights are protected.