privacy policy

At Sidato, we believe in offering elegant, high-end home innovations — and that extends to how we treat your personal data. We know privacy policies can feel overwhelming, so we've worked to make ours clear, practical, and transparent.

This Privacy Notice explains what information we collect when you interact with us — whether that’s via our website, through virtual consultations, over the phone, or through live chat — how we use it, and your rights. We want you to feel informed and secure whenever you engage with Sidato.

1. who we are

Sidato Ltd, registered in the UK, with business premises at First Floor, 195-199 Ansdell Road, Blackpool, Lancashire, FY1 6PE, is the data controller of your personal information.

For all data-related enquiries, please contact us at privacy@sidato.com.

2. scope of this notice

This Privacy Notice applies to personal data collected via our website (www.sidato.com), over the phone, and through third-party marketplaces such as Amazon and Etsy. It outlines how we collect, use, store, and protect your data and your rights under UK data protection law.

3. what we collect and how we use it

purchases and enquiries

  • Full name and contact details
  • Billing and delivery address
  • Order history and preferences
  • Payment details (processed securely via Stripe, Klarna, etc.)

Used to process your orders, communicate with you, and provide support. Legal basis: performance of contract and legitimate interest.

website analytics

  • Device/browser data and usage statistics
  • IP address, geolocation data (via Google Analytics)
  • Clickstream data and referral links

Used to improve our website experience, monitor trends, and ensure functionality. Legal basis: legitimate interests.

marketing and segmentation

  • Browsing and purchase history
  • Interactions with marketing campaigns (emails, Facebook ads)
  • Custom audiences for social ads (e.g., Meta/Facebook)

Used to personalize your experience and tailor marketing. We do not use SMS marketing at this time. Legal basis: consent or legitimate interests.

virtual services

When you book a virtual consultation or use our live chat/phone support, we may collect details necessary to fulfil your request and ensure quality service. Legal basis: performance of contract and legitimate interest.

4. cookies & tracking

We use both essential and non-essential cookies, including third-party cookies (e.g. Facebook Pixel, Google Analytics, Helium 10). These help us improve user experience, analyze performance, and target relevant advertising.

Please refer to our Cookie Policy for more detail.

5. your rights

You have the right to access, rectify, or delete your personal data. You may also object to or restrict processing, or request a copy of your data in machine-readable format. You may withdraw consent at any time.

To exercise any rights or to request deletion, email us at info@sidato.com.

6. how we share your data

We may share data with:

  • Payment processors (Stripe, Klarna)
  • Analytics providers (Google Analytics, Helium 10)
  • Ad platforms (e.g. Facebook, Google Ads)
  • E-commerce marketplaces (Amazon, Etsy)
  • Hosting and support services (Hostinger, WooCommerce)

We do not sell your personal data.

7. international transfers

Your data may be transferred outside the UK, including to countries not deemed to provide “adequate” protection. In such cases, we use safeguards such as Standard Contractual Clauses (SCCs).

8. security

We use SSL encryption, secure hosting, and access controls to protect your data. While no system is 100% secure, we take every reasonable step to prevent unauthorized access or loss.

9. children’s privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children. If you believe we have, contact us immediately to remove it.

10. data retention

We retain data only for as long as necessary for the purpose it was collected, including legal or accounting obligations. Where data is no longer required, it is securely deleted or anonymized.

11. changes to this policy

We may update this notice from time to time. The latest version will always be available on our site, with the revision date clearly displayed. Significant changes will be communicated via email or site notice.

12. contact us

For all privacy-related questions or requests, contact us at:

Email: privacy@sidato.com

Mail:
Sidato Ltd
First Floor
195–199 Ansdell Road
Blackpool, Lancashire
FY1 6PE, United Kingdom

If you're unsatisfied with our response, you may contact the UK’s Information Commissioner’s Office at ico.org.uk.

Last updated: 18 June 2025

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